Welcome to FasaPay

By becoming FasaPay Member, you are deemed to have known and agreed to be bound by the Terms and Conditions issued by FasaPay. If you do not agree to this Terms and Conditions, you are expected to stop using FasaPay Member services. FasaPay Member services are only limited to customers who have a FasaPay personal account. FasaPay Member is fully responsible for the access and account password used. Violation of this Terms and Conditions is an illegal act based on applicable law and/or laws and regulations.

FasaPay appeal to FasaPay member so that pay attention to the following points:

Terms and Definitions

1. "FasaPay" is a product engaged in the field of online payment.
2. "fasapay.com" is the domain name used to use FasaPay Membership Service.
3. "Terms and Conditions" is a form of agreement between FasaPay Members and FasaPay which regulates the rights and obligations between the two parties who use FasaPay services.
4. "FasaPay members" in using FasaPay services can serve as: Member Personal FasaPay or Merchant FasaPay.
5. "Personal FasaPay" is an individual party that uses FasaPay services as a buyer/consumer from FasaPay Merchants.
6. "Merchant FasaPay" is a company that uses FasaPay services as a seller, distributor or manufacturer.
7. "FasaPay Account" is the user identityservice FasaPay for the needs of FasaPay Members to access FasaPay services, sites and applications.
8. "FasaPay Balance" is the amount of funds stored in FasaPay Member's account.
9. "Transaction" are all financial activities related to the member's FasaPay balance available on the FasaPay website or application.
10. "Password" is a combination of letters, numbers,and/or special character made by FasaPay Member to access FasaPay service, site, account and application and can be changed by FasaPay Member.
11. "PIN (Personal Identification Number) FasaPay" is a personal identification number that is confidential and only known by FasaPay Member and must be included/entered by members when using FasaPay services. Together with FasaPay Account, password and the PIN is used to prove that the member concerned is entitled to FasaPay services on the FasaPay account.

FasaPay Registration

1. FasaPay Personal Account that have not registered identity data (not through KYC/Know Your Customer) on the FasaPay application will only get Register status.
2. FasaPay Personal Account can only make transactions if they have completed the KYC verification process in accordance with FasaPay's provisions.
3. The KYC verification process will take a maximum of 3(three) x 24 (twenty-four) hours on working days.
4. To fulfill the rules Customer Due Diligence (CDD), FasaPay may request additional information or documents from FasaPay Member needed according to applicable regulations.

Membership, Password and Security

1. FasaPay account is a unique code and the authority to use it lies with FasaPay Member. FasaPay account is permanent.
2. FasaPay Member hereby declares that FasaPay Member is a person who can be responsible for all of his actions in accordance with applicable regulations.
3. FasaPay Member must provide valid and accurate information, including but not limited to full name, address, telephone number, email address and/or website address, bank account, and date of birth. If FasaPay Member provides incorrect, invalid or incomplete information, then FasaPay has the right to suspend or terminate FasaPay Member's account.
4. If it is known and proven that the candidate or FasaPay Member fills in personal data and/or uses an invalid identity, then FasaPay has the right to suspend the account and the funds in it without prior approval.
5. Accounts suspended by FasaPay, as explained in Article Membership, Password, and Security Clause 4(four) above cannot be reactivated.
6. FasaPay Member is responsible for maintaining account confidentiality and security password The FasaPay Member is fully responsible for all activities on behalf of the FasaPay Member account name.
7. FasaPay members are responsible for maintaining confidentiality and security email personal.
8. FasaPay Members are permitted to change or update their membership information regarding personal information and/or bank accounts at any time. FasaPay members are also permitted to close their membership permanently.
9. Membership information changes can only be made via email and/or FasaPay Member's telephone number registered in the FasaPay system.
10. FasaPay has the full right to limit, block, or terminate services from an account and take any action or legal steps if FasaPay considers FasaPay Members to violate applicable laws.
11. FasaPay has the right to close the FasaPay Member's account either temporarily or permanently if fraud is suspected or not in accordance with the Terms and Conditions.
12. FasaPay Members are also not allowed to transfer accounts to other parties in any way without the knowledge and written approval of FasaPay. If the FasaPay Member violates this provision, all consequences and risks are entirely the responsibility of the FasaPay Member who switches the account.
13. FasaPay urges FasaPay Members not to provide important data to other parties or parties acting on behalf of FasaPay whose security cannot be guaranteed.

Privacy Policy

1. FasaPay guarantees the confidentiality of FasaPay Member from other parties. FasaPay will not sell, exchange, or send information provided by FasaPay Members to unauthorized third parties.
2. FasaPay can submit information obtained from Fasapay Members, including but not limited to requests and/or orders by law, complying with applicable laws, from the authorities, central bank, or other state financial institutions.
3. FasaPay Members may not use their membership for activities that violate international law, violate the rights of other parties or activities that are not in accordance with the FasaPay Terms and Conditions.
4. FasaPay has the right to store FasaPay Member conversation data without prior approval from FasaPay Members.

Obligations and Rights

1. Obligations of FasaPay Members
   1. FasaPay members are required to maintain the confidentiality of their identities.
   2. FasaPay Members are required to comply with the FasaPay Terms and Conditions.
2. FasaPay Member Rights
   1. FasaPay Members have the right to guaranteed information confidentiality.
   2. FasaPay Members have the right to report Transaction history with the applicable provisions.
   3. FasaPay Member has the right to the security and guarantee of FasaPay Balance, including without limitation caused by negligence and malware.
3. Based on the Obligations and Rights of FasaPay Members, then:
   1. FasaPay has the right to deactivate the misused account for further investigation without notification.
   2. FasaPay has the right to unilaterally suspend accounts deemed problematic.
   3. FasaPay is not responsible for illegal access to Fasapay Member accounts. All transactions that have been made cannot be returned. FasaPay Member fund transfers are guaranteed to be secure to their respective bank accounts.
   4. FasaPay never asks password/PIN FasaPay. Every FasaPay Member must maintain security password/PIN respectively by not giving it to others. FasaPay is not responsible for the loss of FasaPay Members due to misuse password/PIN.
   5. FasaPay considers that all members have agreed to indemnify for all claims, loss requests or damages (including lawyer’s fees) made or incurred by third parties arising from or related to the use of services.
   6. FasaPay is not responsible for all transaction details between sellers and buyers or exchange of information between users of this site. Therefore, FasaPay is not responsible if the transaction or exchange of information is not appropriate and or legally defective or if there are legal consequences from transactions made through this site.
   7. FasaPay is not responsible for any consequences that occur during and after the transaction including if there is damage to the product or goods or services, warranty, incomplete parts, decreased value of the product or goods or services, as well as obligations and legal consequences that occur due to the Transaction.
   8. FasaPay does not make any statements or guarantees in connection with services and or performance of third party services; including but not limited to guarantees of eligibility merchant or fitness for a particular purpose.
   9. FasaPay is not responsible for FasaPay Members for incidental losses or consequences arising from violations of payments or contracts, delivery errors, delivery delays, shipments that are not in accordance with the conditions confirmed, use of services and/or products or any other breach of contract or obligations between FasaPay member.
   10. FasaPay has the right not to be involved in legal proceedings if misunderstandings between the parties concerned are resolved in stages and processed legally (if necessary).
   11. FasaPay is not responsible for misuse of transactions including but not limited to money laundering, purchase of prohibited goods, gambling, firearms, and financing of terrorism.
   12. FasaPay Member agrees to release FasaPay from all lawsuits that may arise from using FasaPay as a online payment system.

Transaction

1. Information Required

   FasaPay will require the following information from FasaPay Members: full name, address, telephone number, email, website address, date of birth, and/or actual bank account.

2. Transaction Information
   1. All transactions at FasaPay that activate the Transaction PIN require verification to be sent to the email and/or telephone number of each FasaPay Member.
   2. All FasaPay Members must pay attention to FasaPay service hours.
   3. FasaPay provides Transaction history for the last 30 (thirty) calendar days. For requests for transaction history of more than the last 30 (thirty) calendar days, FasaPay Members are required to submit a special request sent via email that has been officially registered in FasaPay with reference to the Article Transaction Clause 4 (four) of this Terms and Conditions.
3. Withdrawal
   1. FasaPay Member who want to make a withdrawal transaction can contact our support team by emailing [email protected] first using their registered email address and must meet the requirements to be able to make a withdrawal transaction.
4. Special Data Requests
   1. FasaPay will process FasaPay Account Transaction mutation data requests submitted by FasaPay Members with a fee of $5 (five dollars) for each Transaction mutation with a period of one year.
   2. FasaPay will process requests for bank SWIFT copy documents submitted by FasaPay Members with a fee of $25 (twenty five dollars) for each document.
   3. FasaPay will process requests for data entry submitted by FasaPay Members for audit purposes with a fee of $25 (twenty five US dollars) for each document.

Account Deactivation

1. FasaPay Member can apply to close their account by submitting an account closure request letter by emailing [email protected] or by filling out the account closure form provided by our support team.
2. FasaPay Personal Account that have no activity for 6 (six) consecutive months will be suspended with notification from Customer Support via email. The member will be given a grace period of 30 calendar days to withdraw the entire remaining account balance (if any). If within the 30 calendar days grace period the Member does not respond to the notification and does not meet the requirements to withdraw funds, the Member will no longer have any access rights to their account.
3. Requirements that must be met by FasaPay Members to be able to withdraw their remaining balance include:
   1. Estimated information on the last balance held;
   2. Information related to the last 5 (five) transaction histories;
   3. KYC verification documents; and
   4. Other documents (if needed).
4. The deadline for FasaPay Members to submit the valid requirements is no later than 3 pm GMT+8 the following day. If within the deadline the Member is unable to provide the required requirements, the Member will no longer be able to access their account.
5. If all requirements have been validated, FasaPay Members will be given 12 hours after the email is sent to create a fund withdrawal transaction form. If within that time the FasaPay Member has not created a fund withdrawal form, the FasaPay Member will no longer have access rights to their account.
6. FasaPay Member Account which has been deactivated cannot be reactivated.

Contact, Customer Service, and General Knowledge

1. FasaPay provides FasaPay customer service to answer all questions from Members during FasaPay service hours.
2. FasaPay members can send inquiries through email outside of FasaPay service hours and will be replied at the next service hour.

Falsification of Identity/Unreal Identity

1. FasaPay has full rights to approve and reject the verification process FasaPay Member and if necessary FasaPay also has the right to ask for supporting data in the verification process.
2. If it is known and can be proven that FasaPay Member fills in false personal data and/or uses a false identity, then FasaPay has the right to suspend the account in it without prior approval.
3. Account suspended by FasaPay as explained in Article Falsification of Identity/Unreal Identity Clause 2 (two) above cannot be reactivated.

Release of Claims

If a FasaPay Member has a dispute with one or more other members, FasaPay Member releases FasaPay (including the parent company, directors and employees) from claims and demands for damages and losses (actual and implied) of every kind and nature, known and unknown , arising out of or in any way connected with the dispute. Thus, FasaPay Member consciously and without pressure frees FasaPay from all kinds of demands.

Compensation

FasaPay Member will waive FasaPay (including the parent company, directors and employees) from claims for damages and/or costs arising from any claims or demands, including reasonable legal fees, made by third parties that arise in the event that FasaPay Member violates the Terms and this provisions, improper use of FasaPay services and/or violation of the law by FasaPay Members or third party rights.

Force Majeure

FasaPay Member will waive FasaPay from all kinds of claims whatsoever and in whatever form, in the event that FasaPay is unable to carry out instructions from members either partially or wholly due to events or causes beyond FasaPay's power or ability, including but not limited to any interference computer virus or Trojan Horses or dangerous components that can interfere with FasaPay services, web browser or FasaPay computer system, members,Internet Service Provider, natural disasters, wars, riots, equipment, systems or transmissions that are not working, power failures, telecommunications disruptions, sabotage, mass strikes, government policies that prohibit FasaPay. provide banking system failure services as well as events or other causes beyond FasaPay's control or capability.

Dispute Resolution

1. This Terms and Conditions are regulated and interpreted in accordance with applicable law.
2. Any dispute arising from the implementation of this Terms and Conditions between Members (Personal) and FasaPay will be resolved by deliberation and consensus. If the dispute cannot be resolved by deliberation and consensus, the Member (Personal) and FasaPay agree to settle it exclusively in accordance with the applicable jurisdiction.
3. In the event of a dispute between a Member (Personal) and a Third Party (including Merchant), then, Members (Personal) and Third Parties (including Merchant) agree not to involve and claim any responsibility from FasaPay because Members (Personal) and Third Parties (including Merchant) already know and agree that goods and/or services payments made using FasaPay services are not goods and/or services from FasaPay so that any disputes that arise between Members (Personal) and Third Parties (including Merchants) are not FasaPay's responsibility. FasaPay will only provide assistance as a payment system service provider including but not limited to providing transaction information and communication with disputing parties for the purpose of settling disputes.

Closing

By becoming a FasaPay Member, it means that you have agreed to this Terms and Conditions consciously and without coercion. This Terms and Conditions may change at any time without prior notification.

Updated 2025-06-02